Shipping policy

Last Updated: June 2026

Thank you for shopping with LUMORA.

We are committed to processing and delivering your order as quickly as possible.

Order Processing

All orders are processed within 2–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional periods, or unforeseen circumstances, processing times may be slightly extended.

Shipping Time

Once your order has been shipped, the estimated delivery time is:

6–10 business days

Please note that delivery times are estimates and may vary depending on:

  • Your location
  • Customs clearance procedures (if applicable)
  • Carrier delays
  • Weather conditions and other unforeseen circumstances

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

LUMORA is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the issue with the shipping carrier.

While we will do our best to assist, LUMORA cannot guarantee delivery dates and is not responsible for delays caused by third-party carriers.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged package and item(s)

We will review the case and work toward an appropriate resolution.

Contact Us

For any shipping-related questions, please contact us at:

Email: rachelwnwong389@gmail.com

We aim to respond within 1–2 business days.

Thank you for choosing LUMORA. We appreciate your support and look forward to serving you. 💜